Shipping & Returns
We ship worldwide with DHL.
As a general rule, packages are sent within 24 hours after receipt of payment. (Except weekends and holidays, which would be made the next business day)
Some garments are not in stock and are ordered from the factory. In this case the delivery can be delayed in 15 days. In this case, the customer will be notified.
The merchandise will arrive at your address within 48 hours from the receipt of your order, if we have the goods in stock and if it is within the Iberian Peninsula. Except if it is weekend and holiday that the shipment is made the next day workable
For shipments within the European Union the normal delivery time varies depending on the country and the shipping method. When the purchase is made, the estimated delivery time will appear.
Shipments outside the European Union the normal delivery time ranges from 4 days to 30 days. All the customs expenses will be borne by the buyer and can not claim any amount from LA DOLCE VITA.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
Your articles will be well protected.
Returns are allowed within a maximum period of 14 days from the date of receipt of your order. The return costs by courier are borne by the buyer.
We do not make economic returns, upon arrival of the merchandise we will deliver a voucher for the amount of the returned garment, for you to use in our online store. By accepting these terms and conditions you accept our return policy and you cannot require LA DOLCE VITA to refund the amount.To allow the return of merchandise, it must be in perfect condition, with its original labeling and no signs of having been used. .
For any questions contact us without obligation and we will give you a quick solution.
phone: +34 657773584
We assure you that you will be satisfied with your purchases.
Steps to make a return
Access your website with your username and password.Once you have accessed, go to the HISTORY AND DETAILS OF MY ORDERS section and all the orders placed will appear, you must select the data option and once here select the items to return, write the reason for return and select to request a return. It is a very simple process but if you find it impossible to write us an email requesting the return for the record. to firstname.lastname@example.org
Once this is done, you must wait for us to authorize the return.
Once this return is authorized, you must avoid the package perfectly packaged at the following address:
SILVIA ROBLES ARENAS
CALLE ARRIAZA Nº18 4C
Please save the shipping receipt in case there is a problem with the transport.