Shipping & Returns
Package shipping
We ship worldwide with DHL,GLS, FEDEX.
As a general rule, packages are sent within 48/72 hours after receipt of payment. (Except weekends and holidays, which would be made the next business day)
Some garments are not in stock and are ordered from the factory. In this case the delivery can be delayed in 15 days.
The merchandise will arrive at your address within 48/72 hours from the receipt of your order, if we have the goods in stock and if it is within the Iberian Peninsula. Except if it is weekend and holiday that the shipment is made the next day workable
For shipments within the European Union the normal delivery time varies depending on the country and the shipping method. When the purchase is made, the estimated delivery time will appear.
Shipments outside the European Union the normal delivery time ranges from 4 days to 30 days. All the customs expenses will be borne by the buyer and can not claim any amount from LA DOLCE VITA.
There is the possibility of combining the shipment of two orders, for example, if you have placed an order and want to place another, there is the possibility of grouping them in the same package so that you do not pay more shipping costs, but you must write to us to notify us by email at ladolcevita_2016@outlook.es or whatsup +34 657 77 35 84.
Your articles will be well protected.
Return policy
Returns are allowed within a maximum period of 14 calendar days from the date of receipt of your order. Return costs by courier are borne by the buyer.
Normally we make a return voucher for you to use in our store without an expiration date, but if you prefer the economic return there is no problem, let us know by writing an email to ladolcevita_2016@outlook.es or whatsup +34 657 77 35 84.
WE DON´T TAKE CHARGE OF CUSTOMS AMOUNTS FOR MERCHANDISE RETURNS. Any amount of customs expenses, coming from countries outside the European Union, that we are charged upon receiving the returned merchandise will be deducted from the customer when making the economic refund of the merchandise.
To request a return you must log in to our website and go to the My orders section where you must select the items to be returned or if you have any problem requesting a return by this means, write us an email ladolcevita_2016@outlook.es or whatsup +34 657 77 35 84. requesting the return. Once approved, you must send the merchandise to the address that we will provide you.
For any questions contact us without obligation and we will give you a quick solution.
email: ladolcevita_2016@outlook.es
phone: +34 657773584
We assure you that you will be satisfied with your purchases.
Steps to make a return
Access your website with your username and password.Once you have accessed, go to the ORDER HISTORY AND DETAILS section and all the orders placed will appear, you must select the DETAILS option and once here select the items to return, write the reason for return and select to request a return. It is a very simple process but if you find it impossible to write us an email requesting the return for the record. to ladolcevita_2016@outlook.es
Once this is done, you must wait for us to authorize the return.
Once said return is authorized, you must send the package perfectly packed to the address that we will indicate.
Please save the shipping receipt in case there is a problem with the transport.