Shipping & Returns
Package shipping
We ship worldwide with DHL and GLS.
As a general rule, packages are shipped within 48/72 hours of receiving payment (excluding weekends and holidays, when delivery will be made the next business day).
Some items are not in stock and are ordered from the factory. In this case, delivery may take up to 15 days.
The merchandise will arrive at your home within 48/72 hours of processing your order, if we have the merchandise in stock and if it is within the Iberian Peninsula. Except on weekends and holidays, when delivery is made the next business day.
For shipments within the European Union, the normal delivery time varies depending on the country and shipping method. The estimated delivery time will appear upon checkout.
For shipments outside the European Union, the normal delivery time ranges from 4 days to 30 days. All customs fees will be borne by the buyer, and no refunds may be made to LA DOLCE VITA.
It is possible to combine shipping for two orders. For example, if you have placed one order and would like to place another, you can combine them into a single package so you don't pay additional shipping costs. However, you must contact us at ladolcevita_2016@outlook.es or WhatsApp +34 657 77 35 84.
Your items will be well protected.
Return policy
Returns are allowed within a maximum of 14 calendar days from the date of receipt of your order. Return shipping costs will be borne by the buyer.
The refund will be issued, once the product has been checked and verified to be in perfect condition, using the same payment method used to make the purchase. It is possible to obtain a voucher for use in our store with no expiration date. In this case, we will provide you with a 5% discount voucher for your next order. If this is what you prefer, please send an email to ladolcevita_2016@outlook.es or WhatsApp us at +34 657 77 35 84.
WE ARE NOT RESPONSIBLE FOR CUSTOMS FEES FOR RETURNED GOODS. Any customs fees charged to us upon receipt of the returned goods from countries outside the European Union will be deducted from the customer's refund.
To request a return, you must log in to our website and go to My Orders, where you must select the items you want to return. If you have any problems requesting a return, please email us at ladolcevita_2016@outlook.es or WhatsApp us at +34 657 77 35 84 requesting the return. Once approved, you must send the merchandise to the address we will provide.
To be eligible for a return, merchandise must be in perfect condition, with its original labeling and no signs of use.
RETURNS ON PARTY WEAR AND SWIMWEAR ARE NOT ACCEPTED.
If you have any questions, please contact us without obligation and we will provide a prompt solution.
Email: ladolcevita_2016@outlook.es
Phone: +34 657773584
We assure you that you will be satisfied with your purchases.
Steps to make a return
Access your website with your username and password.Once you have accessed, go to the ORDER HISTORY AND DETAILS section and all the orders placed will appear, you must select the DETAILS option and once here select the items to return, write the reason for return and select to request a return. It is a very simple process but if you find it impossible to write us an email requesting the return for the record. to ladolcevita_2016@outlook.es
Once this is done, you must wait for us to authorize the return.
Once said return is authorized, you must send the package perfectly packed to the address that we will indicate.
Please save the shipping receipt in case there is a problem with the transport.